Refund policy

Return & Exchange Policy

At SACIA, we want you to be happy with your purchase. If your bag is not the right choice for you, you can request a return or exchange under the conditions below and subject to applicable law.

Return Policy

Customers can request a return within 14 days of receiving their order, subject to applicable conditions and consumer protection laws.

To be eligible for a return:

• The bag should be unused and in its original condition, subject to applicable legal rights.
• The bag should be returned with its original packaging and any included accessories, where applicable.
• The customer should contact SACIA through WhatsApp to submit a return request.
• The request must comply with applicable consumer protection requirements.

Exchange Policy

Customers can request an exchange within 14 days of receiving their order.

• The bag should be unused and in its original condition, subject to applicable legal rights.
• The original packaging and included accessories should be returned, where applicable.
• The customer should contact SACIA through WhatsApp to arrange the exchange.
• The requested replacement is subject to product availability.

Manufacturing Defects Warranty

SACIA offers a one-month warranty against manufacturing defects, starting from the date the customer receives the product.

If a bag arrives damaged or develops a manufacturing defect covered by the warranty, contact us through WhatsApp. We will assess the issue and arrange an appropriate refund, exchange, or other remedy in accordance with applicable law.

Important: This warranty and policy do not limit any consumer rights provided by Egyptian law.

How to Request a Return or Exchange

Contact our official WhatsApp number and provide your order number, the reason for your request, and photos or videos if the request concerns damage or a manufacturing defect. Our team will guide you through the next steps.