Privacy policy

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SACIA respects your privacy and is committed to handling your personal information responsibly.

Information We Collect

When you place an order, contact us, or use our website, we may collect: full name; phone number and secondary contact number, if provided; delivery address and relevant location details; order details and purchase history; payment confirmation information; messages and information you share with customer support; and website usage and browsing information collected through cookies or similar technologies, where applicable.

How We Use Your Information

We use your information to process and confirm orders; arrange delivery and contact you about orders; verify transfers; handle returns, exchanges, complaints, and warranty requests; respond to inquiries; improve our products and website; measure website performance and marketing effectiveness; and meet legal or regulatory obligations.

Sharing Your Information

We may share relevant information with trusted service providers when necessary to operate our business, including delivery companies, payment providers, website hosting and technical providers, customer communication services, and advertising or analytics platforms where applicable. We share only information reasonably required for the relevant purpose.

Cookies & Analytics

Our website may use cookies or similar technologies to support functionality, understand visitor behavior, and measure marketing performance. You can manage cookies through your browser settings where available.

Data Security & Retention

We take reasonable measures to protect personal information against unauthorized access, loss, or misuse. We retain information for as long as reasonably necessary for the purposes described above, including legal, accounting, and operational requirements.

Your Privacy Rights

Subject to applicable law, you may contact us to request access to, correction of, or deletion of your personal information, or to ask questions about how it is used.

Email: sacia-brand-eg@outlook.com